teache

Privacy Policy

This Privacy Policy explains how teache collects, uses, discloses and protects your personal data, and the rights you have over it under the Data Protection Act, 2012 (Act 843) of the Republic of Ghana.

Last updated: 8 July 2026

1. Who we are

teache ("teache", "we", "us" or "our") is a curriculum planning and assessment suite for Ghanaian teachers, covering schemes of work, lesson notes, records of work, tests, exams and marking schemes, operated by Utopia Group. For the purposes of Act 843, teache is the data controller responsible for the personal data described in this Policy, except where we act as a data processor on a teacher's behalf as described in Section 6.

This Policy applies to your use of the teache website and application at teache.app and all related services (together, the "Service"). By creating an account or using the Service, you acknowledge that you have read and understood this Policy. It should be read together with our Terms of Service.

2. Definitions

The following terms have the meanings given to them in Act 843:

  • Personal data means data about an individual who can be identified from that data, or from that data and other information in our possession.
  • Processing means any operation performed on personal data, including collecting, storing, using, disclosing or erasing it.
  • Data subject means the individual to whom personal data relates.
  • Data controller means the person who determines the purpose and manner in which personal data is processed.
  • Data processor means a person who processes personal data on behalf of a data controller.

3. Personal data we collect

We collect the following categories of personal data.

3.1 Information you provide to us.

  • Account data: your first and last name, email address, password (stored in encrypted form), and the school, classes and subjects you set up.
  • Content you create: the topics, answers, notes, photos and documents you enter or upload to generate lesson notes, schemes of work, records of work, tests, exams and marking schemes, together with the documents produced from them.
  • Learner information: any personal data about your learners, such as names or class records, that you choose to include in the content you create (see Section 5).
  • Payment data: records of the credit packs you purchase. Payment instrument details (such as mobile money or card numbers) are collected and processed directly by our payment provider and are not stored by us.
  • Communications: the content of messages you send us by email or through the Service, including support requests and feedback.

3.2 Information we collect automatically. When you use the Service we collect log and usage data, such as your device and browser type, IP address, the pages and features you use, and the dates and times of access. We collect this using cookies and similar technologies (see Section 12).

4. How we use your data and our lawful basis

We process your personal data only where Act 843 permits it. The table below sets out our purposes and the corresponding lawful basis.

  • To create and administer your account and provide the Service, including generating and saving your documents. Basis: performance of our contract with you.
  • To process credit purchases and keep accounting and tax records. Basis: performance of our contract and compliance with a legal obligation.
  • To secure the Service, prevent fraud and abuse, and maintain and improve how teache works. Basis: our legitimate interests in running a safe, reliable service.
  • To respond to your messages and provide support. Basis: performance of our contract and our legitimate interests.
  • To send you optional product updates or marketing, where you have asked to receive them. Basis: your consent, which you may withdraw at any time.

We do not sell your personal data, and we do not use the content you create to advertise to you.

5. Learners' and children's personal data

The Service is intended for use by teachers, who must be adults. The content you create may contain personal data about your learners, including children. Where it does, you remain responsible for that data as its controller, and we process it only on your instructions in order to provide the Service to you.

You should include learner personal data only where it is necessary for your planning, should not include more than is needed, and should use initials or generic references in place of full identifying details wherever your planning allows. You are responsible for having the appropriate authority to process your learners' data through the Service.

6. Automated processing and artificial intelligence

The Service uses artificial intelligence to generate documents and guided questions. To do this, the content you enter is transmitted to our AI processor, Anthropic PBC (the provider of the Claude models), which processes it on our behalf and under contract. We transmit only the data needed to produce your document. Our AI processor does not use your content to train its models.

This processing assists you in preparing documents that you review, edit and approve. It does not produce legal effects concerning you or similarly significantly affect you within the meaning of Act 843, and you remain in control of the documents you generate.

7. Storage and disclosure of your data

We store your personal data on infrastructure we operate ourselves, and we do not keep it on third-party platforms. Our analytics run on our own self-hosted tool rather than an external analytics service. Your data leaves our systems only in the limited circumstances below, and we do not sell or rent it:

  • To our data processors, who process data on our behalf under written agreements that require them to protect it. These currently include our AI provider (Anthropic PBC), our payment provider (Paystack), and our infrastructure and hosting providers.
  • Where required by law, to comply with a legal obligation, court order or lawful request from a competent authority.
  • To protect rights and safety, where necessary to prevent or address fraud, security issues, or harm to any person.
  • In a business transfer, if teache is involved in a merger, acquisition or sale of assets, in which case we will notify you and this Policy will continue to apply.

8. International transfer of data

The Service, and the processors described above, operate on servers located outside Ghana, including in the United States. Using the Service therefore involves transferring your personal data to, and processing it in, those countries. In accordance with Act 843, we transfer personal data outside Ghana only where the recipient is subject to laws, binding agreements or corporate rules that provide an adequate level of protection comparable to that required under Ghanaian law.

9. Data retention

We retain your personal data for as long as your account is active and as long as needed to provide the Service. If you close your account or ask us to delete your data, we will delete or anonymise it within a reasonable period, except where we are required to retain certain records (for example, transaction records for tax and accounting purposes) for the period prescribed by law.

10. Security

We take reasonable technical and organisational measures to protect your personal data against loss, unauthorised access, alteration and disclosure, as required by Act 843. These include encryption of data in transit, restricting access to authorised personnel, and using reputable providers for payment and infrastructure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security, but we work to protect your data and to notify you and the Data Protection Commission of any breach where the law requires.

11. Your rights

As a data subject under Act 843, you have the following rights in respect of your personal data:

  • Access: to ask whether we hold personal data about you and to request a copy of it.
  • Correction: to ask us to correct data that is inaccurate, misleading, out of date or incomplete.
  • Deletion: to ask us to delete or destroy your personal data where there is no lawful basis for us to keep it.
  • Objection: to object to the processing of your data for a particular purpose, including direct marketing.
  • Withdrawal of consent: to withdraw any consent you have given, at any time, without affecting processing carried out before withdrawal.
  • Portability: to receive a copy of the data you have provided in a commonly used electronic format.

To exercise any of these rights, email us at [email protected]. We will respond within the period required by law. We may need to verify your identity before acting on your request.

12. Cookies and analytics

We use only the cookies necessary to operate the Service, such as keeping you signed in and keeping the Service secure. These essential cookies are required for the Service to function.

For analytics we use Umami, a privacy-focused, self-hosted tool. Umami does not use cookies, does not collect personal data, and does not track you across other websites. It records only aggregate, anonymous usage statistics, such as which pages are visited, to help us improve the Service. Because we do not use non-essential or advertising cookies, we do not display a cookie-consent banner.

13. Marketing communications

We will only send you marketing communications where you have asked us to. You can opt out at any time using the unsubscribe link in our emails or by contacting us. We will still send you essential service messages, such as security and account notices, which are not marketing.

14. Complaints and the Data Protection Commission

If you have a concern about how we handle your personal data, please contact us first at [email protected] so we can try to resolve it. You also have the right to lodge a complaint with the Data Protection Commission of Ghana, the authority responsible for enforcing Act 843.

15. Changes to this Policy

We may update this Policy from time to time to reflect changes in our practices or the law. When we do, we will revise the "Last updated" date above and, where the changes are significant, take reasonable steps to notify you.

16. Contact us

For any question about this Policy or your personal data, contact teache at [email protected].